The 360ecosystems engagement management platform intelligently and automatically connects business users to the people, information, tools, application and system resources they need to get done what they need to do - without friction, organization barriers, or system silos.

This document provides a detailed overview of all of the components comprising the engine.

The components are categorized into four main areas including:

  • Experience Automation: Details how highly personalized experiences are delivered automatically at scale for any type of relationship, persona, geography and task.
  • Engagement Management: Details the spectrum of configurability capabilities designed to create, curate and manage user engagement by non-technical users.
  • Data and Intelligence: Describes the spectrum of engagement analytics available out-of-the-box in the engine.
  • Connector Framework: Describes the various methods available in the engine to connect external applications including CRM, external content repositories, best-of-breed applications, all available through the engine’s unifying single pane of glass.
360ecosystems Engagement Engine Capabilities